Join Our Team

Intersection Technology Solutions, an Orlando, FL based Managed IT Service Provider is seeking an individual who is ambitious, technology-focused, and a great communicator to join our team as an IT Support Engineer.

At Intersection Technology Solutions, our IT Support Engineers will be part of a reactive support team and will need to communicate with our clients when they need help the most. As our company grows, this position will continually show a faster pace and responsibility than a regular “in-house” IT position, but also offers greater experience. Our Engineers are able to perform their position with a high level of success of solving problems, finding the root cause and integrating permanent fixes. The environments range from Desktop Systems to Data Centers with technology from Microsoft Office Suite to VPN’s and Firewalls. This position is suited for someone who wants to grow with a company and learn more skills on the way!

JOB RESPONSIBILITIES:

• Provide a high level of customer service with a positive attitude at all times
• Work reactive issues (Client submitted or monitoring generated) remotely and onsite as needed within customer expectations
• Pay close attention to detail while performing technically detailed tasks
• Deals effectively with stressful situations focusing on the best outcome for the Client
• Has a willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
• Articulate technical information clearly and simply to non-technical people
• Implement Small Projects
• Assist Project Engineers on Larger projects
• Assist with completing reoccurring Centralized Services tasks
• Self-motivated and is self-directed when necessary
• Any other assigned duties

KEY CHARACTERISTICS

• Receives positive client feedback, considered responsive, reliable, knowledgeable, and diligent
• Receives positive internal staff feedback, considered responsive, reliable, knowledgeable, and diligent
• Listens before speaking attitude
• Performs accurate and timely time entry
• Focused on lowering Average Response Time
• High Billable Hours / Utilization
• Mentors new engineers

QUALIFICATION / KNOWLEDGE REQUIRED:

Server Operating Systems

• Required: Windows (2008, 2012, 2016)
• Installation, configuration and troubleshooting
• Configure file, print and remote access services
• Administration, including add/remove users and groups(both active directory and local), configure NTFS file permissions, check event logs, configure and restore from backup

Enterprise E-mail

• Required: Exchange onsite and Office365
• Installation, configuration and troubleshooting
• Administration of enterprise e-mail application, including add/remove users and group, name changes, forward mail to other accounts, and add aliases. Replication and Clustering of Exchange a plus.

Workstation

• Required: Windows 7/10
• Troubleshooting and configuration
• Installation, configuration, troubleshooting and customization of Microsoft Office Suite applications
• Solid understanding of and ability to troubleshoot and test workstation hardware including video cards, NICs, sound cards, and hard drives

Datacenter Technologies (Desired)

• Working Knowledge of Hyper-V and VMware
• Working Knowledge of SQL
• Working Knowledge of Exchange
• Working Knowledge of Enterprise Backup Systems
• Working Knowledge of Citrix Technologies

Infrastructure (Desired)

• Working Knowledge of Firewall Technologies – Cisco ASA, Cisco Meraki, Dell SonicWALL, WatchGuard, Juniper, Fortigate
• Working Knowledge of SAN architecture (iSCSI and/or Fiber Channel)
• Working Knowledge of Wireless Technologies
• Working Knowledge of Switches (VLAN, SNMP, STP)

Other Preferred Technical Knowledge

• Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity
• Experience with and understanding of routers and firewalls
• Experience and understanding of Terminal Services & Citrix
• Understanding of the relationship between switches, patch panels, and connecting nodes to a network
• Understanding of network services such as DNS and DHCP
• Understanding of High Availability / Load Balancing solutions

OTHER CONSIDERATIONS:

• Regular and timely completion of Minimum Documentation Standards for each client
• On-going self-training to preserve professional viability is a must
• The ability to regularly score highly on the Quality Assurance survey
• Execution and conclusion of projects on-time and/or successful management of client expectations when targets cannot be met
• Ability to communicate with clients at all levels from IT personnel to CxO’s and to understand business issues in context of IT issues
• Takes ownership of tasks and follows through to ensure complete resolution
• Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
• Ability to pay close attention to detail while performing technically detailed tasks
• Ability to deal effectively with stressful situations
• Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
• Ability to provide accurate time estimates for how long a task will take
• Understands that the success of individuals is measured by the success of their teams
• Ability to quickly learn new technologies through the use of self-study materials and intuition
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution (i.e. — My printer isn’t working)
• Enjoys sharing information, supporting others, and working on a team to achieve team goals

CREDENTIALS AND EXPERIENCE:

• Minimum 1 years’ production hands-on experience
• Minimum 1 years’ production experience – Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
• Minimum 1 years’ production experience – Switching/VLAN/Routing/Firewall Support
• Minimum 1 years’ production experience – Server Hardware Technologies (CPU/RAID/RAM/NICs) Support
• Minimum 1 years’ production experience – Data Backup and Recovery Support, Corporate Antivirus Solutions, VPN Connectivity Support
• Have multiple certifications, high skill level. The following certifications are preferred: MCSA/MCITP, CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+

REQUIREMENTS:

• Participation in after-hours call rotation
• Access to transportation/vehicle
• Valid FL driver’s license with clean driving record
• Adherence to company dress code and grooming standards
• Completing and passing background check

DESIRED, BUT NOT REQUIRED:

• Experience with ConnectWise Manage, Connectwise Labtech(Automate) admin tools.
• Have multiple certifications, high skill level. The following certifications are preferred: MCSA/MCITP, CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+

BENEFITS:

• Benefits package including PTO after 90 days of continuous employment
• As a member of our team, we will provide you with the necessary training to reach your full potential

Intersection Technology Solutions delivers IT Managed Services to small and mid-sized businesses and discovers the root cause of Tech Rage in the workplace. We know that an unexpected business growth spurt, damaging computer viruses or faulty hardware may send your office into a frenzy. With Intersection Technology Solutions as your trusted IT partner, you can rest assured that your IT environment is secure and aligns to your business’ needs. Our solutions include proactive device monitoring and support, strategic IT consulting, virtual CIO leadership and technical assessment and remediation.